Customer Analytics

All customers from bookings, walk-ins & loyalty stamps — identify and win back lapsed visitors

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Total Customers

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Contacted

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Won Back

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Loyal (5+ visits)

Contact:
Visits:
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WhatsApp Message

Use {{name}} for customer's first name

☝️ Select customers from the list to send

Indicators

"recent stamp" — loyalty stamp awarded within 30 days = customer visited
Total stamps collected (from hermanosloyal app)
Won back = came back (visit or stamp) AFTER win-back was sent
Contacted · Xd ago = WhatsApp sent, shows days since last contact

Last Visit Legend

Within 30 days — Active
30–59 days — At risk
60–89 days — Lapsed
90+ days — Churned

Data sources

• Completed & confirmed bookings

• Completed & in-service queue entries

• Loyalty stamp requests from hermanosloyal.base44.app

• Customers matched by phone number